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A NO HEAT call is one of the most common service request from consumers, when a furnace doesn't seem to be working. Sometimes, the problem is just the power switch, or furnace breaker has been turned off and needs to be turned back on. Check the following items before you call for service, and you may be able to save a service call.
If Your Oil Furnace Won't Start
- Make sure your thermostat is set above room temperature, by a few degrees. If the thermostat has heat and cool settings, make sure the thermostat is set for heat.
- Check Thermostat Batteries (if applicable)
- Make sure the furnace switch and breaker is in the "on" position.(The furnace switch is usually located on the wall at the stairs going down to the basement or at the door entering furnace room. The furnace breaker is located at the main panel of your home: the furnace fuse may need to be replaced or the circuit breaker may need to be reset.)
- Check oil supply and make sure valve is open.
- Check the furnace breaker or fuses in the electrical panel.
- Press the Red reset button, "Press once only"
If none of the above work,
Call Francis Fuels for service:
Ottawa & Region
(613) 723-4567.
Hull, Aylmer, Gatineau & Region
(819) 771-7707
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If Your Gas Furnace Won't Start
- Make sure your thermostat is set above room temperature, by a few degrees. If the thermostat has heat and cool settings, make sure the thermostat is set for heat.
- Check Thermostat Batteries (if applicable)
- Make sure the furnace switch and breaker is in the "on" position.
(The furnace switch is usually located on the wall at the stairs going down to the basement or at the door entering furnace room. The furnace breaker is located at the main panel of your home: the furnace fuse may need to be replaced or the circuit breaker may need to be reset).
- Check to see if your equipment has a pilot light that needs relighting. If your pilot light has gone out, call for service.
- If you have a high efficiency, side wall vent furnace, make sure that the outside exhaust and air intake vent is free and clear of snow, ice, or anything that may block the exhaust vent.
If none of the above work,
Call Francis Fuels for service:
Ottawa & Region
(613) 723-4567.
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If Your Air Conditioner Won't Start
- Make sure thermostat switch is on the cool or auto position.
- Check Thermostat Batteries (if applicable)
- Make sure the thermostat is set below the room temperature.
(Try setting the temperature 5 - 10 degrees below room temperature).
- Make sure furnace switch is in the "on" position.
(The switch is usually located at the stairs going down to the basement or at the door entering furnace room).
- Check the Air Conditioner and Furnace breakers or fuses in the electrical panel.
- Check outside Electrical Disconnect Box.
(Sometimes people will turn this off during the fall & winter months, while Air Conditioning Unit is covered. )
If none of the above work,
Call Francis Fuels for service:
Ottawa & Region
(613) 723-4567.
Hull, Aylmer, Gatineau & Region
(819) 771-7707
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